Odoo support
A partner, not a vendor.
Go-live is the beginning of the relationship. Our clients talk to us several times a day — on their WhatsApp group, at a closing, when a new hire arrives. We answer within minutes.
The WhatsApp group. Your key users and your named Senedoo consultants. Every question is picked up within 15 minutes — no ticket, no procedure: a message, a voice note, a photo of the screen, all accepted; our team is always there. Till and payroll incidents first. Announcements of add-on updates and tax changes. The history stays: yesterday's answer serves tomorrow.
Training, on your screens. In person in Dakar, in our Ouest-Foire offices or at yours, by role: accountant, HR, cashier, buyer, director. Remotely, in French or English. Any procedure can become a three-minute video tutorial, captured on your database, with voice-over. And the Senedoo Academy installs inside your Odoo: e-learning paths, enrolment by role, progress tracking.
The sandbox database. A neutralised copy of your database, to practise without risk.
The manual of your configuration. Every setting that differs from factory defaults, documented in a rebuild sheet. You are never locked in.
Three plans, with Senedoo add-ons included.
Every contract gives access to our add-ons installed in your Odoo — accounting statements, Senegalese returns, payroll — depending on the plan. Every WhatsApp request is picked up within 15 minutes during your plan's hours.
- 10 users, 1 company
- Support on all your Odoo modules
- Accounting statements included
- 15 users
- One small additional module per month, configured and trained
- Accounting assistance, product and service creation
- All add-ons included
- Everything in Standard, plus:
- Studio customisation (½ day per month)
- Your customisations maintained at every upgrade
- Scripts, webhooks, automations guaranteed
- Free training at every new version
| Add-on | Required Odoo module | Basic | Standard | Premium |
|---|---|---|---|---|
| Accounting statements | ||||
| 6-column general trial balance | Accounting | ✓ | ✓ | ✓ |
| 4-column cumulative trial balance | Accounting | ✓ | ✓ | ✓ |
| 6-column partner balance | Accounting | ✓ | ✓ | ✓ |
| Expandable SYSCOHADA income statement | SYSCOHADA localisation | ✓ | ✓ | ✓ |
| Cash monitoring | ||||
| Customer ageing schedule, 360 days | Accounting | – | ✓ | ✓ |
| Supplier ageing schedule, 360 days | Accounting | – | ✓ | ✓ |
| Tax and social returns (Senegal) | ||||
| VAT return | Accounting | – | ✓ | ✓ |
| CSS-IPRES return | Accounting + posted payroll | – | ✓ | ✓ |
| DGID salary withholdings return (IR, TRIMF, CFCE) | Accounting + posted payroll | – | ✓ | ✓ |
| CEL – Value Added return | Accounting (SYSCOHADA) | – | ✓ | ✓ |
| BRS 5% – withholding tax | Accounting + Odoo Studio | – | ✓ | ✓ |
| Human resources | ||||
| Employment certificate | Employees | – | ✓ | ✓ |
| Payroll ledger | Payroll (computed payslips) | – | ✓ | ✓ |
| State 1024 | Payroll (computed payslips) | – | ✓ | ✓ |
| Senegal public holidays (working calendar) | Employees / Time Off | – | ✓ | ✓ |
| Point of sale | ||||
| Custom product label printing | Point of Sale | ✓ | ✓ | ✓ |
| eTIMS KRA fiscalisation (Kenya) | Point of Sale + Senedoo eTIMS bridge | – | – | ✓ |
A call or a WhatsApp message to our sales contacts — or leave us a message and we call you back within one working day.
On site by half-days, online by two-hour sessions.
A pack of hours, used on demand: you book a session when a new hire arrives, when a module opens, when closing approaches. Per role, on your database, with your documents.
What we watch without being asked
Your databases
Renewed automatically two days before expiry — a locked database cannot be recovered.
Your backups
Copied to your Drive, restore tested.
Your tills
Forgotten sessions, unsigned receipts, printers: fixed before opening.